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The Havaş Tourism and Travel Agency, which serves leading international companies and organizations, is also creating new customized travel products for TAV employees.
The “travel planning” and “organisation” experts of the Family. Havaş Tourism and Travel Agency has merged its energy with the strength of its affiliate TAV Airports, and has rapidly become a travel agency that is identified with “quality” and “reliability” in the tourism sector. The Havaş Tourism Coordination Department, which stands out for its success in corporate organization in particular, is now beginning to produce projects that will enable it to share its facilities with the TAV Family. The Havaş Tourism and Travel Agency, included among “non-aviation income” operations under the umbrella of the TAV Operations Services General Directorate, has made a name for itself as a result of its success in corporate organiation. Operations managed by the Havaş Tourism Coordination Department include “Tourist activities” and “organizational activities.” Meltem Kargı, Acting Coordinator for Havaş Tourism, remarks that their customers include leading local and international companies in the sectors of media, automotive, IT and pharmaceuticals. Corporate passengers may depart from anywhere in the world and travel to anywhere in the world. All variety of business and tourism-oriented organizational needs that these passengers have, such as tickets, accommodation, meetings, gala dinners and city tours, can be met as modular demands or as part of packages. To make a difference in the organization Kargı says the following about the character of the service offered: “’Making a difference’ is the decisive factor in the field where we operate. Our innovative approaches to the services we offer lend a unique touch to both personal travel and corporate organization. That is why thematic approaches are so important. Agencies need to be able to act as creative travel designers. Companies become bored with repetitive service and in order to convey their messages properly during meetings they expect concepts that will not distract the participant but that will also maintain high interest. Thus, when we create a concept, we work together with the public relations agency of the relevant client. There are many examples of cases where we develop a concept among ourselves and we realize the end-to-end coordination of an organization or of a trip.” The Call Centre and the Portal In order to maintain continuity in its quality, the organization has a team that works on shifts from 06:30 until 12:00 at night, including weekends and all official holidays. A call center is planned for the future and this will even further increase productivity. The Internet portal, planned to be up and running by the end of the year, will enable the execution of both corporate and individual customer operations. Similarly, “primeclass” CIP Services will also be conducted via a single system on this portal. Not only will “prime class” CIP Service reservations be handled in this way, but the portal will also serve the tourist side of the business by providing services under sub-headings such as tickets, accommodation, transfers and tours. The portal, which will be integrated with all the web sites belonging to TAV, will include an online bureau for Havaş Tourism in all the airports operated by TAV Airports.
In-house organization Havaş Tourism also carries out in-house organization. Remarking that they have recently organized a scuba diving trip with the Truva Scuba Diving Center, E-Commerce Ticket and Accommodation Sales Manager Canan Denizci says the following about this organization: “In order to meet our employees’ holiday needs in the best possible way, we work to get advantageous prices from hotels. But we don’t want our services to end there. Instead of the usual five star hotel holidays, we wanted to do something different, to organize a themed travel plan. So we collaborated with the Truva Scuba Diving Center and organized a diving tour. This organization also served to measure our internal potential and we received very positive feedback. Besides diving, we also organized an event to introduce diving to people who have never dived before, as well as nature expeditions by bike and by canoe and hiking tours for family members. We are planning more themed trips as in-house organizations; such as cruises, surfing tours, sailing tours and blue voyages.” Kargı calls out to TAV Group employees, inviting them to share their proposals with them. “We are not an agency selling tours; we are able to create concepts for our trips. We organize tours that we believe will satisfy the TAV Family, but we are also open to proposals. In accordance with expectations, we can plan three-four day special tours based on themes, such as ‘gourmet tours’ or ‘vine harvest tours’. We are looking forward to receiving proposals from our colleagues.” Havaş Tourism managers point out that the employees of TAV Airports work in an environment that requires an intensive and fast pace, saying they want members of TAV to experience things that will make them feel relaxed and happy during their one or two weeks of holidays during summer months. They say that in this sense mutual trust and expectations need to be fulfilled, adding “We have the necessary knowledge and skills to realize all kinds of proposals.” A CHAIN OF STRONG LINKS SEZEN ERASLAN Ticket Sales Chief “I started working for Havaş Tourism three years ago as a ticket sales officer. Then I was appointed Ticket Sales Chief. We enjoy the advantages of being a part of the TAV Group and of working in the Istanbul Atatürk Airport. The trick to establishing good communications with customers is quite simple; to be cheerful, to present the best price proposals as rapidly as possible and to propose suitable solutions… When it comes to the above, I can say that our ticket sales team is extremely experienced.” ALPAY KÖSE Agency Representative “The greatest factor behind our success lies in the fact that we have a real team spirit. Customers expect to be shown a little more than the standard service. With a little effort, it is possible to make them feel special. A non-standard approach facilitates communication and increases the rate of return.” KENAN KIZILKAYA Operations Department Manager “I have been working in this field for 12 years and have acquired experience in different companies. On the basis of this experience, I can say that Havaş Tourism has brought a corporate understanding to the sector. Our human resources also do justice to this understanding. All of my friends in the Operations Department are graduates of Tourism and Hotel Management; they are experts in what they do and show great sympathy for customers.” |
Index
 TAG:
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travel-planning | organisation | havas | havaş | TAV | Tourism | Travel-Agency | Tourism-Coordination | organization- |
| official-holidays | holiday | TAV-airports |